Terms and Conditions
1.1. All events owned and operated by Vumero Institute (VI) are subject to these terms and conditions, together with the booking form and the price list from the agreement between you and VI. By booking a ticket to a VI event, you accept these terms and conditions.
2.1. Participants must be 18 or over.
2.2. Where your conduct is unacceptable (in VI’s reasonable opinion), we reserve the right to request that you leave the event. No refund of fees will be made.
2.3. It may be necessary for VI to re-arrange the timing and content of an event. VI will be entitled to change the venue and make minor changes to the timing and content of any VI event.
Refunds and cancellation
3.1. You may cancel a VI event registration if your notification is received by VI a minimum of 7 days prior to the start of the event. Provided VI has received your notice of cancellation within this timeframe (and acknowledged your notice), VI will refund any fees received from you less the deposit where applicable. Please ensure VI has acknowledged your notice of cancellation. We will not be able to refund you where we did not receive your notice 7 days before the start of an event (regardless of when you sent it).
3.2. We will not be able to refund you where you do not attend and do not cancel in line with the above.
3.3. Tickets are transferable provided 7 days’ notice is given prior to the conference. We are able to change the name on the ticket if you are unable to attend and choose to have another party attend in your place.
3.4. In the unlikely event that VI were to cancel an event at any time prior to its commencement, VI will repay any deposit and fees received from you in respect of the event. VI bears no liability whatsoever for the travel costs incurred from the event.
3.5. There is no entitlement to a refund where VI is forced to cancel part or all of an event due to reasons beyond our reasonable control. However, refunds may be paid at VI’s discretion.
Feedback and Complaints
4.1. VI events are designed to provide an enjoyable and high-quality experience for those attending. At the end of an event we will provide an evaluation form, which will offer you the opportunity to provide feedback.
4.2. Please make any complaints in writing and send to Vumero Institute, Level 24, 570 Bourke Street, Melbourne, VIC, 3000. Address any correspondents to Director of Vumero Institute. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days.
5.1. Nothing excludes or limits VI’s liability for personal injury or death due to its negligence.
5.2. Please ensure you take care of your personal possessions as VI does not accept any liability for loss or damage incurred.
5.3. VI will not be liable for any loss or damage suffered by you resulting from any events which are beyond the reasonable control of VI.
5.4. Subject to the above VI’s liability to you is limited to the fees you have paid for a VI event.
5.5. Exclusion of implied warranties
7.1. The Contract contains all the terms agreed between you and VI.
7.2. This agreement shall be governed by and construed in accordance with the laws of Victoria and the parties agree that the courts of Victoria shall have exclusive jurisdiction in relation to this agreement.